Terms of Service

Last updated: July 29, 2026

These terms apply to cleaning services provided by Perfect Solutions LLC ("we", "us", "our") to you ("you", "the client"), and to your use of this website. By requesting a quote or booking a service, you agree to these terms.

1. Requesting service

Submitting a quote request or appointment request through this website is a request, not a confirmed booking. Your appointment is only scheduled once we have confirmed it with you directly by email or phone. We will always confirm before any deposit is due.

2. Quotes and pricing

Quotes are free and carry no obligation. We provide your price in writing before any work begins, based on the information you give us about the space. If the condition, size, or scope of the job turns out to be materially different from what was described, we will tell you before continuing and agree any revised price with you first. We will not add charges you have not approved.

3. Deposits

We collect a 25% deposit to reserve your appointment. After we confirm your time and send your quote, you will receive a secure payment link from our payment provider. Your appointment is held once the deposit is paid. The remaining balance is due at the time of service unless we have agreed otherwise in writing.

Card details are never entered on this website and we never see or store them. See our Privacy Policy for details.

4. Cancellations and rescheduling

Plans change — please just tell us as early as you can by phone or email so we can offer the slot to someone else. The specific cancellation and deposit-refund terms that apply to your job will be set out in writing with your quote before you pay anything, so you know where you stand before you commit.

If we ever need to cancel or reschedule on our end, we will contact you as soon as we know and offer you the next available time or a full refund of your deposit.

5. Access to your property

You are responsible for giving our team safe and timely access to the space at the agreed time, including any keys, codes, parking, or building access needed. If our team cannot access the property at the scheduled time and we were not told in advance, we may have to treat the appointment as a late cancellation.

Please let us know in advance about pets on the premises, alarm systems, or any areas you would prefer we did not enter.

6. Your belongings

We treat every home and facility with care. To help us do that, we ask that you secure cash, jewellery, and irreplaceable or highly fragile items before your appointment. If something is especially delicate or valuable, tell us and we will leave it alone.

7. What's included

Each job is carried out to the checklist agreed in your quote. Work outside that scope — for example additional rooms, post-construction debris, or specialist treatments — can usually be added, but needs to be agreed and priced before we carry it out.

There are some things we do not do, including moving heavy furniture or appliances, work requiring ladders beyond normal reach, biohazard or hoarding cleanup, and pest removal. If you are unsure whether your job is a fit, just ask.

8. If something isn't right

We want you satisfied with the result. Walk the space with our team at the end of the job wherever possible — if something has been missed, tell us while we are still there and we will put it right. If you notice something afterwards, contact us within 24 hours of the service and we will work with you to resolve it.

9. Insurance and liability

Perfect Solutions LLC carries insurance covering the cleaning services we provide. If we damage something through our negligence, tell us within 24 hours of the service so we can inspect it and put things right through our insurer where appropriate.

To the fullest extent permitted by law, our total liability in connection with any job is limited to the amount you paid us for that job. We are not liable for indirect or consequential losses, for pre-existing damage or wear, or for damage arising from items you asked us to clean against our advice.

10. Payment

The balance is due at the time of service unless agreed otherwise in writing. Invoices for commercial and recurring accounts are payable on the terms stated on the invoice. We may pause scheduled service on accounts that fall significantly overdue, after telling you first.

11. Service area and hours

We serve our community and the surrounding areas. Our standard hours are Monday to Friday 7:00 AM to 7:00 PM and Saturday 8:00 AM to 5:00 PM, with Sunday by appointment. If you are unsure whether you are in our area, contact us and we will confirm right away.

12. Use of this website

The content, branding, and images on this site belong to Perfect Solutions LLC or are licensed for our use, and may not be copied or reused without permission. We work to keep the information here accurate and current, but the site is provided as-is and details such as pricing and availability are confirmed at the point of quote.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you book is the version that applies to your job. We will change the "last updated" date above whenever we revise them.

14. Governing law

These terms are governed by the laws of the State of Georgia, United States.